Salesmsg Reviews is a great way to leverage texting to boost your business reviews while gathering valuable customer feedback at the same time. And since launch, we’ve made some great improvements to help you do even more with this feedback. So, let’s take a look at what’s new.
First, you can now use review scores to create highly targeted automations. For example, let’s say you want to instantly follow up with customers who left a low rating. Simply create a new automation, filter your contacts by their last review score, and select the ratings you want to target. Now you can automatically reach out to unhappy customers, address their concerns, and turn negative experiences into positive ones.
Next, managing your reviews just got a whole lot easier. From your reviews dashboard, you can view individual ratings and feedback, or better yet, take actions on multiple reviews at once. Simply select the contacts you want to manage and use bulk actions to apply tags, engage them with an AI agent, enroll them in a campaign or workflow, and more. It’s a faster way to turn customer feedback into meaningful action.
And finally, if you want to dig deeper into your customer feedback, you can now export your review results with just one click. From your reviews dashboard, click Export Report, choose your preferred format, and you’re done. You can use this data to spot trends, share insights with your team, or even analyze customer feedback with AI to uncover opportunities for improvement.
That’s it for this quick update video. Thanks for watching, and I’ll see you in the next one.
