Hi everyone. At Salesmsg, we believe that conversations are good for business. And we also happen to believe that one of the simplest and most effective ways to have those conversations is through text.
Let's see how Salesmsg can textilize your business across a customer journey. Imagine you run a home remodeling company. We will follow James from first contact to happy customer across four stages: Capture, Connect, Convert, and Care.
Capture starts with reaching homeowners who are already interested in your service. For our remodeling business, we will create a click-to-text link called "Ready to remodel your kitchen" and prefill a simple message so prospects can start the conversation with one tap. Once it's saved, Salesmsg gives you a shareable link and a downloadable QR code. You can use the link on Instagram and add the QR code to things like yard signs, flyers, or direct mail.
Now, when James taps the link or scans the QR code, his message is ready to send. And just like that, James appears in our Salesmsg inbox. We've turned interest into an active conversation.
Now that James has started the conversation, the next step is staying connected and nurturing that interest. We will enroll leads like James into a kitchen remodel lead nurture campaign where we can automatically send a sequence of messages over time. A couple of minutes after he reaches out, James gets an immediate response asking about his remodel. A day later, we'll follow up with examples of recent kitchen projects for inspiration. Then a few days later, we will check in again and offer to answer questions or help him schedule an estimate. All of these messages are sent automatically and appear right inside the conversation, keeping your business top of mind until James is ready to take the next step.
Now James has replied and is ready to learn more. So it's time to convert that conversation into an opportunity. We will create an AI agent to qualify kitchen remodeling leads and book estimates. Using the agent builder, we simply describe what we want to do — like ask about the project, collect the customer's address and budget, and if they're a good fit, offer a free in-person estimate. Salesmsg builds the agent for us, and after a few quick setup questions, it's ready to go. Back in the conversation, the agent picks up with James. It learns that he's looking for a full remodel, confirms his budget, and collects the details needed to qualify the project.
Once James qualifies, the agent offers available appointment times. James chooses Wednesday at 8:00 a.m. And just like that, his free estimate is booked without anyone on our team having to step in.
Fast forward to the end of the project. James loves the finished kitchen. So now we want to turn that great experience into advocacy. From the Care section, we will create a branded reviews landing page for the business. We can customize the page with our logo, colors, and messaging, and then add the review sites we want to send happy customers to, like Google or Facebook. Once the page is ready, we head back to James' conversation and send him a quick review request with the link. James can open the page, choose where he wants to leave a review, and share his experience in just a few taps. Now that successful remodel can help build your reputation and bring the next homeowner.
Capture, connect, convert, and care. That's how you can use Salesmsg across the customer life cycle. Start having better conversations with your customers today. One text at a time.
