Automated reminders that reduce no-shows — patients confirm or reschedule by reply. in real-time.
Notify patients when prescriptions are ready for pickup or need renewal.
Send session links before virtual appointments so patients show up prepared.
Follow up after a visit with care instructions, next steps, or feedback requests.
Send billing reminders and collect payments without a phone call.
Notify patients when results are ready so they don't have to call in.
Trusted by healthcare teams and patient-facing businesses
Founder
Most teams don't have a tooling problem — they have a system problem. With Salesmsg's HIPAA mode running natively in HubSpot, healthcare orgs can finally communicate with patients on the channel they actually use, without bolting on another vendor or rebuilding their stack.
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Not with a standard phone or consumer messaging app. To text patients in a HIPAA compliant way, you need a platform that includes a signed BAA, end-to-end encryption, a full audit trail, and session controls. Salesmsg covers all of these when HIPAA mode is enabled.
It can be. Texting PHI — appointment details, test results, or prescription information — through a personal phone or a non-compliant app is a HIPAA violation. Using a platform with a signed BAA and encryption is the correct way to send patient information by text.
A Business Associate Agreement is a contract between your practice and any vendor that handles protected health information on your behalf. If you use a texting platform to communicate with patients, you need a BAA with that vendor. Salesmsg provides a BAA for qualifying accounts.
When HIPAA mode is on, Salesmsg logs every ePHI access and encryption event with timestamps, user IDs, and IP addresses. Logs are retained for 6+ years and can be exported on demand. Each export is itself recorded as an audited event.
Yes. Salesmsg works for teams of any size, from solo practitioners to multi-location health networks. Setup takes under an hour, no IT team required, and the platform connects to the tools you already use.
Therapists need a platform that handles scheduling, client follow-ups, and session reminders without requiring a portal login or app download. Salesmsg lets you text clients from your existing business number, keeps a full encrypted message history, and includes a BAA.
Appointment reminders, prescription pickup notifications, telehealth session links, post-visit check-ins, billing follow-ups, and two-way front desk to patient messaging. Patients can reply, confirm appointments, or ask questions without a phone call.
Enable HIPAA mode in your Salesmsg account settings, request a BAA, and connect to your existing phone number or CRM. HIPAA mode activates encryption, 2FA, session controls, and audit logging automatically. Most practices are ready in under an hour.
