Not with a standard phone or consumer messaging app. To text patients in a HIPAA compliant way, you need a platform that includes a signed BAA, end-to-end encryption, a full audit trail, and session controls. Salesmsg covers all of these when HIPAA mode is enabled.

It can be. Texting PHI — appointment details, test results, or prescription information — through a personal phone or a non-compliant app is a HIPAA violation. Using a platform with a signed BAA and encryption is the correct way to send patient information by text.

A Business Associate Agreement is a contract between your practice and any vendor that handles protected health information on your behalf. If you use a texting platform to communicate with patients, you need a BAA with that vendor. Salesmsg provides a BAA for qualifying accounts.

When HIPAA mode is on, Salesmsg logs every ePHI access and encryption event with timestamps, user IDs, and IP addresses. Logs are retained for 6+ years and can be exported on demand. Each export is itself recorded as an audited event.

Yes. Salesmsg works for teams of any size, from solo practitioners to multi-location health networks. Setup takes under an hour, no IT team required, and the platform connects to the tools you already use.

Therapists need a platform that handles scheduling, client follow-ups, and session reminders without requiring a portal login or app download. Salesmsg lets you text clients from your existing business number, keeps a full encrypted message history, and includes a BAA.

Appointment reminders, prescription pickup notifications, telehealth session links, post-visit check-ins, billing follow-ups, and two-way front desk to patient messaging. Patients can reply, confirm appointments, or ask questions without a phone call.

Enable HIPAA mode in your Salesmsg account settings, request a BAA, and connect to your existing phone number or CRM. HIPAA mode activates encryption, 2FA, session controls, and audit logging automatically. Most practices are ready in under an hour.