Hi everyone! Salesmsg is an end-to-end business texting and calling platform that helps businesses communicate with customers across every stage of the customer life cycle: from capture, to connect, convert, and care. Today, we're excited to introduce a brand new addition to the care pillar. Say hello to Reviews! So, let's take a look at how it works.
Collecting reviews with Salesmsg is much more powerful than simply sending customers a link to your Google Reviews page. It all starts with the reviews landing page — the first thing customers see when they receive a review request. You can fully customize the page to match your brand and create a professional experience for your customers. But what really makes it powerful is that you can generate more positive public reviews while collecting valuable customer feedback at the same time.
So, here's how it works: when a customer leaves a high rating, you can direct them to one or more review sites of your choice. For example, you can include Google, G2, Yelp, Facebook, or any other review platform, allowing customers to choose where they'd like to leave their review. If a customer leaves a lower rating, instead of sending them to a public review site, you can ask them to share private feedback directly with your business. This gives you the opportunity to understand what went wrong and improve your products or services before that feedback becomes a public review.
Once the landing page is ready, you can share the link in one-off text messages or include it in your automations.
As reviews and feedback start coming in, you'll have a dedicated dashboard to manage everything in one place. Quickly see how many ratings you've received, your average star rating, the breakdown of high and low ratings, and even how many customers clicked on each review site from your landing page. From there, you can thank customers for their positive reviews, or follow up with customers who left lower ratings to better understand their experience and continue improving your business.
And that's all for Reviews. Give it a try today. And, as always, thanks for watching!
