Edit Live Agents and Workflows Without Disruption

Make edits to any live agent or workflow directly from the detail view and publish your changes to push updates in real time. Your automations stay active while you refine them, so you never have to pause outreach to make improvements.

Stop Active Agent Sessions for Any Contact

Stop any AI-powered conversation the moment you need to step in. Select a contact from your agent's active session list and remove them instantly so no further messages are sent. Your conversation history stays intact and your team picks up right where the agent left off.

Start Faster with the AI Support Agent Template

Select the Support Agent template when creating a new agent and get a fully pre-configured prompt built for handling inbound support conversations. Customize the details to match your team's tone and go live without starting from a blank slate.

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Send AI Agent Messages from the Contact Owner's Number

Set your agent's to Send from the contact owner to prompt the system  to automatically select the right inbox based on their owner's default number. Parent organizations can run a single agent across multiple child orgs, reaching each contact from their local owner's number without building duplicate agents.

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Preview Follow-Up Messages Before Your Agent Goes Live

Trigger simulated follow-up messages during agent testing to verify your autoreminder timing and content without sending real messages. Catch issues and fine-tune your sequence before flipping the agent to active.

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