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Q2, 2023 - HubSpot Quarterly Updates

Experience the power of the New & Improved Widget, Salesmsg Triggers for workflows, Native SMS Logging, and more!

Summary

Our HubSpot integration has new features and improvements, including a redesigned Salesmsg Widget and Native SMS logging.

We've taken it a step further by bringing Salesmsg events directly into your deals, tickets, and tasks, providing you with invaluable insights and real-time updates. Stay in the know and take control of your customer interactions like never before. Lastly, User Activity Mapping allows you to see who made phone calls and sent text messages in HubSpot timeline. Enjoy our improved integrations and leave us your feedback for more features and improvements!

Transcript

Hi everyone. As you know, we work really hard to build one of the best calling and texting extensions for HubSpot. Last quarter we added some amazing new features and improvements. So let's take a look at what's new for you with the HubSpot integration. First on the list is the redesigned Salesmsg widget for HubSpot. It's much faster now and takes you directly to the existing conversations you have with the associated contact. That way you can pick up exactly where you left off. For objects that can be associated with multiple contacts such as Deals it will show you all the associated contacts so that you can start the conversation with whichever one you like. For HubSpot users who rely heavily on HubSpot workflows and Salesmsg , we added more Salesmsg related triggers to help you build more complex automations and turbocharge your marketing. These include things such as message received, missed call, and even keywords. Next on the list is Native SMS Logging in HubSpot. So recently, HubSpot added a new activity type called SMS for activity timeline. And guess what? All your Salesmsg texts will be logged using that native activity type. This will help you take advantage of the features that HubSpot provides, such as the comments and the actions, but also will allow you to build custom reports for your texting activity. Speaking of HubSpot activity timeline events, your sales message events just SMS I'm calling are now also available on deals, tickets and tasks, giving you all the context you need to close those deals and address those customer requests. Last but not least, we got user Activity mapping. So if you map your Salesmsg users to your HubSpot users effectively in the integration settings, you will be able to see exactly who made those phone calls and send those text messages right in the activity timeline in HubSpot, making sure you have the context you need to help your team succeed. That wraps it up for this quarter's update for HubSpot. We want to make the integration the best possible, so let us know what other features and improvements we can add. Thanks for watching and I'll see you next quarter.

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