Hi everyone. A major update here for Sales Message AI Agents, making them more accessible, more flexible, and easier to control. So, let's take a look at what's new.
If you send large broadcasts but worry about handling all the replies, this one is for you. You can now have an AI Agent automatically handle broadcast responses. In the advanced section of your broadcast setup, just enable “Handle Replies with AI” and select the agent you want to use. It's a great way to automate replies, save time, and keep conversations flowing.
You can take automation a step further by assigning AI Agents directly to your inboxes. For example, if you have a support inbox where customers frequently ask common questions, you can configure and assign an FAQ Agent to handle those questions automatically. The agent can respond instantly to common requests and escalate only the complex ones to your team, keeping everyone focused and responsive.
We've also made enrollment more flexible. Before, you had to define the enrollment criteria when creating an agent. Now you can leave that blank and enroll contacts whenever you need to — directly from conversations, the contacts page, or even your CRM like HubSpot or Salesforce. This gives you total control over when and how you activate your agents.
Previously, when you set up an AI Agent, it was tied to a single inbox. Now, you can configure it once and use it across any inbox. So, for example, if you’ve built a really effective lead qualification agent, your entire team can use the same setup in their own inbox. No need to recreate it every time.
And finally, even with all this automation, you're still in control. If an agent is chatting with a customer and you want to step in — maybe to add context or clarify something — you can now pause the agent, reply manually, and then resume it to let it continue the conversation. It’s a seamless way to blend human and AI communication.
We're just getting started with AI Agents, and there's a lot more to come. In the meantime, try out these updates and let us know how we can make them better. Thanks for watching.
