Sales Message has been completely redesigned with a fresh new look and powerful insights to help you track performance, measure engagement, and optimize how your team uses Sales Message.
The overall dashboard gives you a bird’s-eye view of your team’s performance, messaging, and calling activity. You can quickly see how promptly your team responds to messages, how fast they close conversations, and how engaged your customers are overall.
For a deeper look into your texting activity, head over to the Conversations and Messages dashboards. In the Messages dashboard, you’ll find stats broken down by inbound and outbound activity. For outbound messages, you get detailed metrics like delivery rate, error rate, and spam rate, all visualized in graphs that make it easy to spot trends over time—whether daily, weekly, monthly, or yearly.
Just like texting, there’s a dedicated Calls dashboard broken down by inbound and outbound calls. You’ll see key stats like total calls by outcome—answered, missed, or busy—as well as the average call duration. You can visualize all this data in graphs to identify trends and patterns at a glance.
For managers, there’s a suite of dashboards focused on team performance and efficiency. For example, the Performance dashboard highlights SLA metrics like average time to first respond and average time to close, helping you measure responsiveness across your team. The Credit Usage dashboard shows exactly how your credits are being spent, including the Sales Message feature used. For deeper analysis, the Logs tables give you a detailed breakdown to easily spot and address high usage instances.
Analytics 2.0 also includes powerful filters that let you analyze data at the inbox or member level. For example, if you want to see how many calls each team member makes in a week, that’s only a few clicks away. You can slice and sort the data to uncover actionable insights.
That’s Analytics 2.0. Start using it today and uncover insights that move your business forward.
