Here's the cleaned-up transcript:
Hi everyone. We continue to make Salesmessage AI texting agents even better, giving you more control, more flexibility, and more ways to engage your customers. So, let's take a look at what's new.
First up, you can now send messages as the contact owner. With this update, you can set up a single agent and have it dynamically choose the right Salesmessage inbox based on who owns the contact. This ensures customers always hear from the rep they're already assigned to, keeping conversations consistent and helping your team scale without reassigning contacts.
One of the most powerful features of AI agents is the ability to send automatic personalized follow-ups to nudge customers to respond. Now you can test those reminder messages before going live. In test mode, you can simulate exactly how your follow-ups will look and feel, so you can fine-tune your messaging with confidence.
You can also now make live edits to your agents. If you need to tweak messaging or adjust behavior, simply make your changes, test them, and publish when ready. Updates will apply automatically to active conversations without interrupting the flow.
If you ever need to remove a contact from an activation session, it's now quick and easy. From the In Progress tab in the agent dashboard, just click the three dots next to the contact and select Unenroll Contact. This gives you more control over who your agent is interacting with at any time.
And finally, we've introduced a new support agent template. This is designed specifically for customer support use cases, perfect for handling common questions and issues at scale. For best results, pair it with your AI knowledge base to ensure your agent is always giving accurate and helpful responses.
That's it for this quick update video. Thanks for watching, and I'll see you on the next one.
