SMS stands for Short Message Service.
SMS is the most common form of texting and is used to send messages from one mobile phone to another.
Although SMS is a 101 level term, there’s still quite a bit of confusion as to what it exactly entails.
In this post, I’m going to thoroughly dissect the meaning of SMS to give you a crystal clear understanding of the following:
- What is an SMS?
- How does SMS work?
- How did SMS get started?
- Why is SMS important? This is critical for marketing and businesses!
- How you use SMS in your business.
So, what’s SMS? Let’s get into it.
What Is SMS?
Simple question. Simple answer.
What is SMS?
Here’s the technical, formal definition: SMS “allows the exchange of plain text messages of up to 160 characters primarily between mobile devices using protocols that are shared across these platforms.”
The simple definition: it’s a text message.
Note that there are some services that allow for messages to be up to 1,600 characters.
But in most cases, it’s 160 characters max.
Hence the name, Short Message Service.
When larger messages are sent, they’re broken down into smaller segments with each segment being 153 characters long.
If, for example, you send an SMS message that’s 200 characters, it would be split into two messages.
The first message would be 153 characters and the second message would be 47.
Initially, only phones that used the Global System for Mobile (GSM) communication could send SMS messages, but now it’s supported by all major cell phone systems.
Up until fairly recently, SMS was primarily used for personal communication between family and friends.
But the applications have evolved dramatically, and it can now be used by businesses for a wide range of marketing purposes, to send everything from info on promotions and sales to tips and advice to feedback requests.
The possibilities are nearly endless.
How Does SMS Work?
I’m by no means a technical wizard who understands the complete underpinnings of SMS.
But here’s a basic overview of the process:
- You create a message from your mobile device
- The message is translated into data packets featuring a combination of 0s and 1s
- The data is sent across a sophisticated series of interconnected networks
- The message searches to find the most expedient path to the recipient you’re sending it to
- Finally, the data is translated back into a message and delivered to the recipient’s device
What’s amazing is that everything happens within just milliseconds.
As long as the contact’s phone is turned on and they’re within range of a cell tower, the whole process is nearly instantaneous.
Here’s a simple illustration of what takes place when an SMS message is sent.
Is There a Difference Between SMS and Text Messages?
They’re the exact same thing, and the terms SMS and text message are used interchangeably.
There is, however, a difference between SMS and MMS — another term you may have heard thrown around.
MMS vs. SMS
MMS is short for Multimedia Messaging Service, which as its name implies, is used to send multimedia like images, videos, and audio.
MMS is designed for sending large files, mostly media like pictures or videos, whereas SMS is designed strictly for text communication.
Here’s a side by side comparison of an SMS and MMS message so you can see what I’m talking about.
When Did SMS Begin?
It’s nice to know a little bit of the back story to understand how SMS has gotten to where it is today.
It all started back in 1984 when two engineers, Friedhelm Hillebrand and Bernard Ghillebaert, were looking to improve telecommunications.
More specifically, their goal was to develop a framework that would enable them to send text-based messages through the existing telephone network using the GSM standards I mentioned earlier.
After a ton of research and trial and error, the world’s first SMS was sent through the UK’s Vodafone GSM network on December 3, 1992.
“One year later in 1993, Nokia introduced an SMS feature with a distinctive ‘beep’ to signal an incoming message.”
Since then, SMS has steadily evolved to become the sophisticated, globally used technology that it is today.
How Many SMS Messages Are Sent?
It’s also interesting to see how the use of SMS has spiked dramatically over time.
In 2005, Americans alone sent 81 billion SMS messages, which is quite a few.
But in 2019, that number skyrocketed to over 2 trillion!
Here’s what that looks like visually.
As you can see, SMS went from being used by just a handful of the US population to nearly everyone.
In fact, research has found that 97% of American adults now text weekly, and they text twice as much as they call.
Texting is now the norm and the preferred means of communication for many people.
SMS is not just used for every day communication. It’s a powerful marketing channel, too, as I’ll discuss later on.
It’s easy to see why. SMS engagement, especially when compared to other marketing channels, is insane. More on that later.
Given that SMS quick, easy, and cheap, it’s easy to see why it’s caught on like it has.
SMS for Marketing
Like any type of medium that provides a framework for mass communication, SMS is perfect for marketing purposes.
And it’s something most consumers are highly receptive to.
Here are a few stats that provide perspective:
- “78% of people wish they could have a text conversation with a business
- 90% of leads prefer to be texted, compared to called
- 64% of consumers are likely to have a positive perception of companies that offer communication via text”
And when it comes to customer satisfaction, SMS is the number one rated contact method at 90%, with phone second at 77%, and Facebook third at 66%.
The Insane Engagement of SMS
One of the most vital metrics for determining the success of a marketing campaign is engagement.
And SMS marketing has that in spades.
For starters, the average open rate for SMS messages is around 99%, which completely blows email marketing out of the water at just 28 - 33%.
Although email marketing can certainly be effective, it’s far easier for content to get lost in the sea of overflowing inboxes.
But nearly every single person you send a text message to will at least open it — and really quickly.
In fact, 95% of texts are read within just 3 minutes after being sent.
So, leads aren’t just engaging with SMS messages, they’re doing it right away.
Further, texts have a 45% response rate, with the average response time being just 3 minutes.
That’s pretty mind boggling when you stop and think about it.
Email may linger around in someone’s inbox for hours, days, or even weeks before they get around to opening it (if they ever do).
And only a third of those that open it will ever respond.
With SMS, however, a staggering 99 out of 100 people will open it, and nearly half will read it and respond in just 6 minutes.
The numbers speak for themselves, and you can see why more and more companies are chomping at the bit to start SMS marketing.
And of those that currently use it, 61% plan on increasing their SMS marketing budgets.
This brings me to my next point.
How Do You Get Started with SMS Marketing?
First of all, let me say that it’s never been easier to inject SMS into your marketing campaign.
You don’t have to be a tech guru to figure it out, and it’s a strategy that’s available to businesses of all sizes.
In fact, 39% of small businesses used texting to communicate with customers in 2019.
And there are plenty of platforms available to make SMS marketing straightforward and accessible, even if you’re brand new to the game.
Salesmsg, for instance, offers simple, scalable, two-way business texting that allows you to easily send, receive, and manage text message conversations online.
From a single dashboard, you can conveniently engage with your customers to reach unlimited contacts.
Salesmsg allows you to painlessly upload contacts, personalize your messages, and send messages to multiple contacts at once.
You can use canned responses such as predefined messages to commonly asked sales queries and FAQs to automate much of the process.
And because you run your SMS campaign on a computer, you don’t have to deal with small screens and cramped thumbs.
In the words of one of Salesmsg's customers, "Salesmsg saved my thumbs."
If you've spent a long time texting individual customers on a phone, I'm sure you can sympathize entirely.
A Full List of SMS Marketing Features
Here are some of the specific things you can do with Salesmsg.
- Import contacts - Conveniently import existing contacts into your Salesmsg app using a CSV file so you don’t have to deal with tedious, manual input
- SMS message scheduling - Set messages to be sent to a contact at a later time, where you choose the day and hour
- Auto-reply during non business hours - Ensure your contacts receive a prompt response no matter what time of day they reach out to you day or night
- Shared inbox - This makes for silky smooth collaboration where all conversations are managed from just one inbox
- Double opt-in - Get customers’ consent before adding them to ensure compliance and boost engagement
- Opt-out management - Allow your contacts to unsubscribe so they’ll no longer receive texts with no hassle or drama
- Search contacts - Quickly find the chat history with specific contacts without having to sift through mountains of conversations manually
- Tag segmentation - Easily create groups of smaller segments for streamlined organization
Also, note that Salesmsg integrates with over 1,000 third-party apps, including Zapier, Salesforce, and HubSpot to help you take your SMS marketing to the next level.
If you’re looking to get into SMS marketing, Salesmsg is the perfect platform to help you do it.
What Is SMS? Playing By the Rules
There’s one last thing I should mention.
Mass texting laws are in place that regulate the way businesses send SMS messages to prevent spam and abuse.
These were pretty basic a few years back, but as texting has become mainstream, the regulations have picked up.
So you need to be compliant with those laws to prevent fines or penalties.
This resource from Klaviyo provides a nice overview of SMS compliance guidelines.
A2P 10DLC, for example, which is short for application-to-person 10-digit long code (it’s a mouthful, I know), is the new standard for text messaging in the US that requires businesses to register with The Campaign Registry to ensure their messages meet the requirements of carriers.
Otherwise, you run the risk of heavy filtering and extra fees.
It’s really not a huge deal and certainly isn’t something to be intimidated by. When you sign up with Salesmsg, we’ll walk you through the process to make sure you’re registered and fully compliant with all the 10 DLC regulations.
Laws like A2P 10 DLC are simply there to protect consumers and create a higher level of trust and transparency.
And by getting on board, it has several major benefits for your business, including increased throughput with your messages, higher deliverability, higher open rate, and more engagement.
We’ve also covered this topic in-depth in one of our blog posts, which you can find here.
What is SMS FAQs
What is SMS?
SMS stands for Short Message Service, which involves sending and receiving plain text messages, typically up to 160 characters.
Is SMS the same thing as a text message?
Yes, these two terms are used interchangeably.
How long has SMS been around?
Research began on it in 1984, and the first SMS message was sent in 1992.
How effective is SMS for marketing?
It has an extremely high engagement rate, which is much higher than email and many other channels.
What’s the average open rate and response rate for SMS messages?
On top of that, a whopping 95% of texts are read within 3 minutes after they’re sent.
How do you get started with SMS marketing?
To use SMS for your business, you'll need using a two-way business texting platform like Salesmsg.
Salesmsg makes it easy to send, receive, and manage SMS conversations using a single online dashboard.
And it’s ideal if you need efficient collaboration with multiple team members.
To learn more about Salesmsg and see how it can fit into your business, text us at (888) 409-2298. Or start your free trial now.