Why Businesses Everywhere Should Upgrade to VoIP Texting

Learn why VoIP texting is important and how you can use this communication channel to drive better, longer-lasting results for your business.

VoIP Texting

Gone are the days when employees were tethered to a cubicle, making work calls from a landline. With VoIP texting, you can instantly reach every customer, contact, and co-worker you need to get the job done, all at the same time. A virtual phone number is so versatile that all you need is an internet connection, a compatible device, and the Salesmsg app and you've got a multi-channel approach to business text messaging and phone calls. Whether you're seated in the company conference room, at home on your laptop, or checking in on your phone while riding the bus-- as long as you have a connection, you're golden!

This article will cover what VoIP texting is and how it can benefit a business. We'll compare VoIP texting to traditional SMS texting and discuss why you should consider making a switch from traditional SMS texting to VoIP for your business. Keep reading to find out what features a VoIP provider like Salesmsg have to offer.

What is VoIP texting?

VoIP stands for “voice over internet protocol.” This is a fancy way of labeling the technology that allows you to send and receive text messages and make voice calls over the internet instead of traditional phone systems like a mobile device or landline.

It's pretty simple-- You only need an internet connection, a compatible device, and a VoIP texting service. As long as you have those three things, you can create and manage all the online chats you need to run your business. Virtual phone numbers provide the versatility to send and receive SMS text messages without a traditional cell phone plan. VoIP services are perfect for businesses because you can use VoIP texting to make regular phone calls, as well as send and receive SMS and MMS messages.

How does VoIP Texting Work?

VoIP texts are internet-enabled telephone numbers that are not associated with a device but rather with a user. This means, once you sign up and create a Salesmsg account, you can text from a computer, mobile phone, or other smart devices that are connected to the internet, giving you the freedom to work from anywhere. Your texts won’t look any different to your customers than they would coming from a traditional SMS message. Salesmsg’s app makes managing and sending all your business-related texts and calls through your virtual number easy. You can text messages to co-workers and customers all from one place while keeping each conversation organized.

VoIP Texting VS SMS Messaging

Don't let all those acronyms confuse you-- the only major difference between VoIP SMS and regular send-a-text-from-your-iPhone texting is the provider and device you use to send messages. These key differences make regular text messages great for personal use while VoIP numbers and the business world are a match made in heaven.

Traditional SMS

Texting is pretty simple. You choose your provider. You choose your phone. You choose your plan. With a traditional phone plan, you send messages and make calls via radio waves connected through a network of fixed antennas that can reach all around the globe. While cell service is undoubtedly a step up from landlines, mobile devices alone do not offer businesses the versatility and benefits a VoIP texting service does.

VoIP SMS

VoIP texting starts similarly to traditional SMS-- you need to first find a VoIP service provider. The similarities end there, however. Once signed up, Salesmsg will link the account to a "user" or company, rather than a phone like traditional carriers. With VoIP texting, you pay for a virtual phone number, and therefore are not restricted to a single device. You (and your entire team) can text, call, send, and receive from any smart device as long as you are logged into your VoIP account.

The other difference is that VoIP text messages are sent via an internet connection instead of carrier networks. Syncing your communication outlets into a single program that isn't limited to a narrow phone plan can streamline your business processes and the way you connect with others. These key differences are what make VoIP texting so versatile.

While we can agree that any form of texting is better than getting spammy emails or the dreaded phone call (*cringe*), VoIP offers some unique advantages over traditional SMS messages.

Here are five reasons we know you'll love VoIP texting with Salesmsg:

Built to Scale: Traditional texting just doesn't have the power or reach the way that mass messages do. Whether you're a small business and only need to send a few hundred texts a month or a large corporation needing to send bulk messages to thousands of subscribers, Salesmsg has a VoIP plan for you. With the freedom to upgrade, downgrade, or cancel at any time, you can be sure you'll only pay for what you need.

Shared Numbers: As mentioned previously, one of the great things about VoIP texting is that it's not limited to cell phone services. Salesmsg's VoIP systems allow your team to connect their laptops, tablets, and other compatible devices to the same virtual phone numbers. Salesmsg's VoIP solutions also let you keep your landline number, create shortcodes, or use toll-free numbers or local area codes for business calls and text messaging.

Easily Managed: What good are versatility and mass reach if you can't keep track of who you are messaging? You can easily manage and track your online conversations and calls in Salesmsg's VoIP app. Tags, conversation archives, and shared inboxes make messaging clear and straightforward.

Automated: Our app goes beyond auto-reply business hours. In addition, you can create canned responses to make it easy to quickly respond to frequently asked questions with a single click. Salesmsg customers love our professional templates where they can plug in details and end up with a perfectly crafted response, no matter the situation.

Cost-Effective: When you sign up with Salesmsg, you'll receive all the features you need to ensure successful two-way business texting. For as little as $25 a month (which is significantly cheaper than traditional phone plans) you're paying for secure and scalable VoIP services that will cover all of your SMS and MMS needs. Or, try our messaging platform for free for 14 days with a money-back guarantee.

Who should use VoIP SMS texting?

Any business looking to automate and simplify communications can benefit from VoIP texting. Salesmsg is trusted by some of the best companies in the world, from CrossFit to Comcast. We offer an award-winning platform that is loved by customers all over the globe.

The VoIP network enables sharing of phones on different devices. This versatile option is perfect for small businesses and large corporations alike. It enables multitasking, cuts back on costs, is completely portable, and can scale to any business plan. For a deeper look into the benefits of VoIP texting, take a look at the next section.

Benefits of VoIP Texting

How can VoIP benefit my business?

VoIP messaging can be used in many areas including sales, customer support, mass updates, employee engagement, recruiting, and more.

Here are three reasons your business needs the versatility of VoIP texting.

Enhanced Communication: VoIP providers like Salesmsg, make it so businesses can easily chat with co-workers and make sure the entire company is on the same page. Not only is inter-company communication enhanced, but businesses who choose VoIP text messaging are better able to contact and build rapport with their customer base, many of whom already prefer texting (don't we all?) over other forms of communication such as email.

Competitive Edge: If history is any indication, companies that stay on top of the latest technology trends and advances typically do better than those that are deeply rooted in the traditional way of doing things. With VoIP, businesses can reach new customers quickly and easily via text message. In addition, VoIP allows you to multitask and manage multiple conversations and leads all at once. As team collaboration and productivity are enhanced, time is saved, and focus sharpened, you'll gain a competitive edge over those businesses that are still cold-calling clients and sending emails that go directly to junk mail.

Effective Marketing: VoIP numbers offer considerably more texting benefits than traditional SMS text messages. Mass and bulk texting means you have the power to send thousands of texts a day to customers worldwide. With an open rate of 98% compared to marketing emails, you can market your brand and get your message directly into the hands of your customers. With Salesmsg's powerful segmentation tools and filters, you can make sure you message the right person the first time.

How to Choose a VoIP Texting Service

So, how do you choose a VoIP service provider? There are four factors to consider before committing to a VoIP plan.

What Payment Plan Works for You?

Nobody wants to pay for features they won't use. That's why Salesmsg offers transparent pricing right from the get-go. You can customize your plan based on the number of texts you'd like to send each month. Click here to check out our plans and see how you can easily create, send, receive, and manage all of your business conversations online.

What Features does your Business Need?

From sales to customer service, Salesmsg offers a whole slew of advanced features for your company. Our tools encompass 2-way texting, SMS marketing, calling, and more. For an in-depth look at what our all-in-one app has to offer and for demos, visit our site.

  • MMS texting
  • Professional and customizable templates
  • Schedule text messages with delayed sending
  • Voice to text 
  • Call recording
  • Call history and analytics
  • Import/export contacts
  • Calendar integrations
  • Archive conversations
  • Opt-out management

What Integrations does the Provider Offer?

Your business tools should work for you, not against you. That's why the Salesmsg app seamlessly integrates a whole stack of your favorite tech apps.

We're rated as the #1 SMS app for HubSpot, ActiveCampaign, and more. Salesmsg customers also have the option to connect with over 1,500 apps via Zapier.

Does the Provider have Good Reviews?

Customer satisfaction speaks for itself. We're happy to report our app boasts 4.7/5 star reviews on the App Store. With an award-winning platform, loved by customers everywhere, we know we'd be a great fit for you too. To read more about what makes us different from other VoIP providers, check out our testimonials and customer stories.

Key Takeaway

VoIP texting is extremely versatile and offers businesses three main advantages– enhanced communication, competitive edge, and effective marketing. Businesses who choose a VoIP service through Salesmsg will streamline their workload and be better able to respond to customer needs as well as enhance in-house communication. VoIP texting is easy to use, affordable, and can give your business the boost it needs.

Check out our website or text one of our reps at (888) 409-2298 to set up a VoIP number for your business today!

Frequently Asked Questions

Is there something we didn't cover? Take a look at our list of frequently asked questions.

Do you Need a Special Phone for VoIP?

Nope! No special equipment is needed for VoIP systems to work. You're good to go as long as your modem and router are working correctly. You can make business calls or send and receive texts using any laptop, desktop, smartphone, or other devices on which your VoIP software is installed.

Can I Call any Number or just VoIP Phone Numbers?

With VoIP, you can send and receive text messages and make calls over the internet to mobile phones, landlines, and other VoIP numbers. 

What are the Sound Clarity of VoIP Voice and Video Calls?

Because VoIP systems run solely on an internet connection, the quality of your call will be affected by your internet's speed. You don't need any special equipment to use VoIP texting, but you do need to make sure your modem and router are working properly to ensure the best outcome.

Are VoIP Phone calls and Text Messages Secure?

Yes! Here at Salesmsg, your safety is a priority. Our VoIP service features built-in encryption and other robust safeguards to keep your company's and your customer's information safe and secure.

Do I Have to Get a New Number on a VoIP Platform?

Salesmsg customers have the option to keep their current number. With landline texting, we can enable your business phone to start sending and receive and send text messages. Or, if you do want a new number, we can help you set up a fresh phone with a local area code for your business.

What is the Difference between a Landline and VoIP Line?

VoIP calls use the internet to connect whereas a landline uses physical, copper wires to connect. VoIP calls can be made anywhere internet access is available while landlines are restricted to certain geographical areas.

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