Salesmsg + Intercom: 5 Customer Support Game-Changing Superpowers
SMS messaging has become an essential part of providing superior customer service. That's why Salesmsg brings you native Intercom Integration that helps you use SMS for customer support and marketing communications. Have all of your communication channels at one place and save time and energy with one multipurpose tool at hand.
Are you tired of the same old boring customer service channels? Are phone calls and emails draining your life force? Say hello to SMS texting software brought to you by Salesmsg! By using the Salesmsg + Intercom SMS integration, you can send and receive SMS messages directly from Intercom. It's like a texting party for customer support!
We get it, not everyone is comfortable with phone calls or emails. That's why offering scalable SMS software for your CS Team is a game changer. It's THE ultimate icebreaker for shy customers who just need a little nudge to share their issues and get the right answers.
But texting isn't just for solving problems. You can use it to remind your customers about appointments, events, and even send them alerts they need to be aware of. Plus, you can collect valuable feedback with simple polls, so you’re always up-to-date on what matters most.
Keep scrolling for our 5 game-changing superpowers, and why you NEED to get this integration like, NOW.
1. Improved Response Time
So, what makes the Salesmsg integration for Intercom so special? Well, for starters, it improves response times and increases customer satisfaction. With this integration, your customer support team can reply to incoming SMS requests natively from Intercom, without having to switch between multiple applications. This means quicker response times and happier customers.
2. Increased Customer Satisfaction
But it's not just about speed. Salesmsg allows you to automatically tag SMS conversations in Intercom, so you can route them to the right team with Inbox Rules. This way, your customers can speak with someone they already know and trust, leading to a better overall experience.
3. Contact Management
And let's not forget about Contact Creation. Salesmsg checks for duplicate contacts based on phone and email, and matches them to existing contacts if there are any. This helps streamline customer support operations and reduces errors, ensuring that customer information is accurate. If the contact doesn't exist, Salesmsg will automatically create a new one for you. Easy peasy!
4. Proactive Support
But wait, there's more! With Salesmsg+Intercom integration, your customer support team can use outbound SMS messages from Intercom, enabling proactive support. Using the Salesmsg widget, support teams can share alerts and get faster responses from customers, catching issues before they become bigger problems.
5. Reduced support costs
And the cherry on top? Salesmsg+Intercom integration can help reduce support costs by removing friction in customer support. With fewer applications to switch between and more streamlined processes, your support team can handle more requests in less time, freeing up budget for more important matters.
What about set up, you ask? Piece of cake. From your Salesmsg settings, click “Integrations,” choose “Intercom” and click “Connect.” Select your Intercom workspace, click “Authorize Access,” and voila! You're in business.
Takeaway Points and Final Thoughts
In conclusion, if you're looking to take your customer support game to the next level, integrating Salesmsg with Intercom is the way to go. It's fun, easy, and your customers will love you for it. These 5 game-changers are just the tip of the iceberg of awesomeness that awaits you and there’s plenty more in store.
So what are you waiting for? Let's get texting!