Hi, Salesmsg! Anton from product marketing here. In this short video, I would like to walk you through one of our texting features: conversation triaging.
Conversation triaging does exactly what it sounds like. It allows you to filter and order your conversations. Right now, I am in my Demo inbox on the conversations page. You can see two drop-downs. The left drop-down is a filter, and right now, it's on open, only showing open conversations. However, in response to our clients' request, we have added a "needs response" filter.
What it does is take your conversations that require a manual response. Basically, any conversations that have an inbound message or inbound call and that you haven't replied to manually show up in this filter. As you can see, in my open conversations, there are a lot of them. But if I go to "needs response," there are only two. If I reply to one of them and then update the filter, you can see there's only one conversation left.
What else can you do? We have added sorting options. The default one is "newest," and it works exactly the same as it used to work before we added sorting options. "Oldest" does the same thing but in reverse. This is my oldest open conversation, which happened 6 months ago.
Then there's "Priority First," which moves your priority conversations to the top. You can prioritize your conversation by clicking the star. If I update the filter or the sorting, you can see that now we have three priority conversations, sorted by newest. This allows you to go into "needs response," arrange by oldest, and see the longest waiting conversation for you to reply to. It's very useful when you have long ongoing conversations and want to see if you missed anything. That's it.
Thank you very much!