Sticky Sender, Localmsg, Scaler, Group Inbox, and More!
With multiple numbers in a Smart Inbox, the Sticky Sender feature ensures that your customers will always receive messages from a recognizable number. This is achieved by fixing the number used for the first outbound or inbound message.
Localmsg uses area code matching to help you achieve local presence and build trust with your customers. leverage Smart Inboxes to cover all the areas your business operates in by adding multiple area code local numbers.
Boost your Broadcast and CRM workflows with Scaler. With multiple numbers in one inbox, the Scaler feature balances the load of your mass communication on all the numbers in your Smart Inbox. This helps you improve deliverability and execute your campaigns quicker.
One of the biggest updates that came with Smart Inboxes is the separation of Inboxes & Seats. Now, when you drop an existing Salesmsg user you can re-assign all their Contacts and Inboxes in a few clicks while keeping their Seat for another member. Similarly, when you invite new team members you can just add them to existing inboxes and use any of your open seats.
To help you get organized and extend the power of Unified Inbox, we introduced Group Inbox which allows you to create unified views but for a subset of inboxes. For example, if you have multiple sales regions and you have an inbox for each, you can now create a main sales Group Inbox to be able to view all conversations across all the individual inboxes.
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