Collaborate effectively, provide instant coaching, and give your customers the full power of your team.
Do you need to draw the attention of one or more of your team members to an important conversation? Simply use the ‘@' sign in Conversation Notes to notify them. To notify everyone on the inbox, use ‘@Inbox’.
You can mention any member who has access to Salesmsg. If the member you want notify is not on the inbox, as an Inbox Owner you will be promoted with the option to add the individual to the inbox without leaving the conversation.
All your mentions are accessible in under one view. From the conversation views dropdown, select the ‘@ Mentions' view and all open conversations where you have been mentioned will be shown.
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