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Advanced Conversation Assignment
Assign conversations effectively with the new and improved conversation assignment feature.
Manual Assignment
Give your team members the option to self-assign themselves to conversations they are best suited to tackle! Or, if you want oversight and control of who’s handling what, simply assign everything straight to a manager who can then redistribute.
Round Robin
Collaborate with your team members without getting your wires crossed. Round Robin assignment helps distribute workload among team members evenly, ensuring that everyone is on the same page and that messages are replied efficiently and on time.
CRM Properties
Take it a step further and assign conversations based on CRM properties such as the HubSpot contact owner. This useful to ensure customers are chatting with team members they know.
Hybrid Assignment
The Fallback option allows you to combine assignment methods to ensure your customers always get a timely response. You can choose to keep conversations unassigned or use Round Robin as a fallback.
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