State of SMS: The Data Behind High-Converting SMS Strategies in 2026

SMS has become one of the most powerful channels for business communication, but the way teams use texting today is rapidly evolving. Customer expectations are changing, technology is advancing, and the future of business texting is being shaped right now.

In this live webinar, The State of SMS, Chris Brisson will break down where SMS stands today, how companies are using texting across the entire customer journey, and what businesses should expect next as SMS continues to evolve.

This session focuses on the bigger picture of SMS. Not just tactics, but how texting fits into modern engagement strategies from first interaction through long-term customer relationships. You’ll also gain insight into emerging trends, shifts in buyer behavior, and what forward-thinking teams are doing to stay ahead.

If SMS plays any role in how your business communicates with customers, this webinar will help you better understand where the channel is now and how to prepare for what’s coming next.

What You’ll Learn

• A clear overview of the current state of SMS in business communication
• How SMS supports engagement across the entire customer journey
• Why texting continues to outperform traditional channels
• Key trends shaping the future of business texting
• How to think strategically about SMS as expectations and regulations evolve

If you're using SMS or planning to - this session will give you the data and strategies to make it convert.