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Call Transcriptions

Improve Your Service with Call Transcriptions

Summary

Eager to boost your customer support? We've got it! Enable call transcriptions and review past conversations of your team to learn lessons from your past interactions to improve your feature ones!

Transcript

Hey, Salesmessagers. I'm Jemima or Mima for short. And today we're going to talk about this really cool feature that we have called Call Transcription, and I'm going to show you quickly how it works. So what you want to do is go into your Settings in order to enable this really cool feature. You want to go to Inboxes, right? I'm going to pick the content inbox because I am a Content Marketing Manager here. You want to go to Settings. And here we're going to scroll down and make sure that the call transcription feature that you see here is turned on, right? So what I did here was I made two calls to myself, and I left myself two voicemails. So you'll be able to see right here, if I go to Content, I search for that Inbox, and I'm going to scroll down when I find it right here. And you will see that before I turned on the feature, all I can see is right up here that I missed a call right from myself. I don't talk to myself all the time. I'm not weird, and I'm only able to listen to the call right here. But if I scroll down now, once I enable the feature, you'll see that I have a voicemail that says: "Hi, this is Mima, and this is a voicemail". And this is going to save tons of time in my day, and I hope it makes your life easier, too. So I'm, going to need a refill, and we'll talk soon. Bye bye.

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