New Redesigned Inboxes – Create, Route, and Automate Conversations

Easily create inboxes, assign team members, route messages automatically, set business hours, and use AI to manage conversations more efficiently.

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Craft new Inboxes assign members, and buy new numbers all in 5 easy steps

Create new inboxes effortlessly with a simple five-step setup that brings everything together in one place. Assign teammates, select messaging channels, and purchase new phone numbers while keeping your workflow fast and organized from the start.

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Configure Smart Inbox settings and automatically distribute incoming messages and calls

Automatically distribute incoming messages and calls with Smart Inbox rules that keep conversations organized. Configure routing once and ensure every message reaches the right inbox and team without manual effort or delays.

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Automatically assign incoming conversations to team members

Automatically assign incoming conversations to the right team members based on your rules. Reduce response times, balance workloads, and keep conversations moving without manual assignment.

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Adjust business hours for each inbox

Set business hours for each inbox to manage availability and customer expectations. Align message handling with your operating schedule and ensure consistent communication during the times that matter most.

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Manage all of your inbound messages with AI inside of your individual inboxes

Manage inbound messages more efficiently with AI automation built directly into each inbox. Triage conversations, apply actions, and assist responses automatically to help teams work faster while maintaining quality.

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