All videos

NEW! Call Queue

Introducing your personal concierge for customer calls: the long-awaited Salesmsg Customer Call Queue!

Summary

Introducing Call Queue, the solution to your incoming call chaos! With this feature from Salesmsg, calls are efficiently organized into a virtual waiting room, allowing you to handle them seamlessly. Customize the experience with personalized greetings and hold music, all easily activated within Salesmsg 1.0 or 2.0. Manage calls effortlessly with intuitive FIFO logic and manual selection, ensuring no opportunity slips through the cracks. Try it now and transform your call management experience in seconds!

Transcript

Are you juggling multiple customer calls simultaneously, or do you need a moment before taking your next call? If so, this video is for you! Introducing the latest addition to Salesmsg: Call Q. Let's take a look at how it works.

Start by navigating to the settings of the inbox where you receive most of your calls. Activate the Call Queue feature and set up your waiting room greeting message and hold music. You can choose from ready-made templates, record a message on the spot, upload a file, or even utilize text-to-speech technology.

Once activated, when customers call, they will be automatically placed in a virtual waiting room. This helps the members of that inbox manage calls sequentially. You can view a complete list of waiting callers organized by the time in queue. Taking the next call is just a click away with a first-in, first-out order.

That's it for the Call Queue feature! Give it a try today and ensure that no call goes unanswered.

View more
View less

Related Videos

Salesmsg 2.0
Conversation Triaging
New Advanced Calling
April 2024 Product Updates

The best way to get something done is to start

Sign up here for a 14-day trial and be on your way to engaging with your customers faster than ever before.

Start Your Free 14-Day Trial

Still have questions? Text us: (888) 409-2298

Product

Features
Integrations
Apps
Pricing
Request a demo

Company

About us
Careers
Contact us
Partners
Talk to sales
NEW Wall of love

Partners

Affiliate partner
Agency partner
Partner
Partner program

Resources

API
10DLC
Case studies
Texting Playbook
Videos
Product updates
Help center
Status Page
logo salesmsg
Google Play bangeApple Store bange

© 2025 SalesMessage, Inc. All rights reserved.

Terms & Conditions   /   Terms of Use   /   Privacy Policy   /   Billing Policy   /   Acceptable Use Policy

Watch Demo

Request a Demo
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
logo salesmsg
Questions? Text us
+1 (888) 409-2298
FeaturesIntegrations
Integrations
ActiveCampaignAircallIntercomHubSpotKeapMakePipedriveSalesforceSlackTwilioZapier
PricingBlog
Sign In
Get a Demo
Sign Up
Sign In
Get a Demo Sign Up