Did You Know Salesmsg Is One of the Fastest-Evolving Texting and Calling Platforms in the Industry?
Our incredibly fast team ships new features and improvements for Salesmsg every week. In this video, I'll give you a roundup of the main ones from the last month. So let's take a look!
First off, a great feature for admins and managers: now when you set your status to "away," away you won't be assigned new conversations or receive notifications for calls and messages. This lets you keep an eye on the inboxes you want to monitor without constant interruption, giving you the peace of mind to review everything at your own pace.
For companies handling a high volume of calls with limited agents, our Call Queue feature is a great way to ensure every caller gets attention. With the latest update, it's even more robust – now considering business hours and voicemail settings to ensure callers aren't left waiting when no one is available to answer if you record calls or receive many voicemails.
Our AI-powered call transcription feature has also gotten an upgrade! If your call transcript contains no spoken words (which can happen with automated messages), our latest update will clearly mark the transcript as "no message" – making it easier for you to quickly scan through recordings without listening to entire transcripts.
For franchises and agencies managing multiple sales accounts, we've got a vital update: enhanced dashboard visibility! You'll now see child organizations' TDL compliance status, contact details, available credits, subscription status, and more.
Last but not least, we've improved the Salesmsg-Salesforce integration for users of Salesforce Classic. Now you can send mass SMS directly from your Salesforce accounts – simply select one or more accounts, customize your message with merge fields, and hit "send." It's a quick and efficient way to reach all contacts associated with an account right from within Salesforce.
That's just a glimpse into what we've been working on at Salesmsg. For the full rundown of new features and updates, head over to our website – and as always, I'd love to hear your thoughts! Thanks for watching!
