Support plans
Salesmsg support plans
From Basic support included with every account to dedicated, hands-on help for Enterprise teams. Pick the level of support that fits how your business uses Salesmsg.
From Basic support included with every account to dedicated, hands-on help for Enterprise teams. Pick the level of support that fits how your business uses Salesmsg.
Yes. Basic support is included at no additional cost. Pro and Enterprise are paid upgrades that add faster first responses and more ways to reach our team.
No. Support plans are a separate add-on to your Salesmsg subscription. Basic, Pro and Enterprise here describe the level of support you receive, not your subscription plan.
Pro costs the greater of 8% of your monthly spend or $250 per month. Enterprise costs the greater of 8% of your monthly spend or $1,000 per month. Prices are in USD.
On every plan, including Enterprise, support is available Monday–Friday, 9am to 8pm EST. Call backs (Pro and Enterprise) and inbound phone support (Enterprise) are available during the same hours.
Contact our sales team, or talk to your Customer Success Manager if you're already a customer. Billing is handled by our team, so there is no online checkout.
Talk to our Sales team to choose the right support plan, or reach out to your Customer Success Manager if you're already a customer.
