A Gorgias ticket is created, Salesmsg sends the text. If the customer replies, it lands in your shared inbox so your team can respond in real time, not just fire and forget.
When a ticket updates, status, assignee, or tag changed, trigger an SMS update to the customer automatically.
When a new message comes into a ticket, text or call the customer directly from your Salesmsg number instead of waiting on email.
Looking for more information about the Salesmsg and Gorgias integration? We've shared some answers below to get you on your way efficiently and effectively! Got More Questions? Text "ASK" to (888) 409-2298
Salesmsg provides a native webhook URL that you add as an HTTP Integration in Gorgias. When the ticket event fires, Gorgias sends the event to Salesmsg, and Salesmsg sends an SMS to the phone number on the ticket. No middleware required.
No. This is a direct webhook integration. You add the Salesmsg webhook URL as an HTTP Integration in Gorgias and you're live.
A few minutes. Add the Salesmsg webhook URL as an HTTP Integration in Gorgias, connect it to the ticket event you want to trigger from, and SMS starts sending automatically.
Ticket created, ticket updated (status, assignee, or tag changed), and new message in ticket, verified against Gorgias's own event list.
Yes. Any customer or ticket property available in Gorgias, like first name or order number, can go into the SMS.
Yes. Every SMS this integration sends, triggered messages and replies, goes out from the Salesmsg number you already use.
Salesmsg handles TCPA compliance, opt-outs, and 10DLC registration on our side. You still need SMS consent from your customers.
No. The webhook integration is included with every Salesmsg plan. Standard SMS sending rates apply based on your plan.
