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Discover the Latest Survey Updates Built to Help You Act Faster
New in Surveys: recurring sends, Last NPS Score enrollment filters, period-over-period analytics, data exports, and bulk contact actions.
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Send Surveys Automatically on a Recurring Schedule
Keep a steady pulse on customer satisfaction without re-enrolling contacts by hand, since each contact gets their next survey based on when they last received one. Choose when the schedule ends and rest easy knowing no contact ever has two surveys open at once.
Target Contacts by Their Last NPS Score
Filter by Last NPS Score when enrolling contacts into Broadcasts, Campaigns, Workflows, AI Agents, Power Dialer, or Surveys to reach promoters and detractors with the right message. Combine it with your other filters, and re-enrolled contacts are always checked against their most recent score.
Export Survey Results for Deeper Analysis
Export every contact's score, feedback, send time, and delivery status for the date range you're viewing in one clean file. Share it with your team or bring it into the reporting tools you already use.
Track Survey Performance Across Any Time Period
Pick a preset range or set your own dates, and every metric instantly shows how it changed from the period before. Color-coded changes tell you at a glance whether results are improving or slipping.
Act on Multiple Survey Contacts at Once
Tag, enroll, message, or call a whole group of respondents without leaving Survey Analytics. Send detractors into a recovery Workflow or promoters a referral Broadcast in seconds, with each contact's tags visible right in the list.
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