Send NPS Surveys From Your Conversations

Create and activate an NPS survey in minutes, then send it automatically to enrolled contacts from the inbox you choose. Every survey message shows up right in your conversation timeline, so your team sees the full picture in one place.

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Tailor Follow-Ups to Match Every NPS Score

Turn on category messaging to automatically match your closing message to each customer's score. Configure a message for each group once, and Salesmsg handles the rest as replies come in.

Send a Survey to Any Contact with One Click

Select one or multiple contacts and send them straight into an active survey from the contact list or conversation sidebar. Choose whether to apply your enrollment criteria first, so you stay in control of who gets surveyed.

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Track NPS Performance Without Leaving Salesmsg

View real-time metrics for promoters, passives, detractors, and reply status, then click any metric to filter your contact list instantly. Jump straight into a contact's conversation to see the full context behind their score.

Edit Live Surveys Without Starting Over

Open any survey from the grid or its analytics page and change the configuration, whether it's still a draft, live, or disabled. Publish changes to an active survey and they take effect immediately, with no disruption to contacts already in progress.

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