An order comes through BigCommerce, Salesmsg sends the text. If the customer replies, it lands in your shared inbox so your team can respond in real time, not just fire and forget.
When a cart is abandoned, trigger an SMS with a link back to checkout.
Send order confirmations and shipping updates, or call directly, all from your Salesmsg number.
Looking for more information about the Salesmsg and BigCommerce integration? We've shared some answers below to get you on your way efficiently and effectively! Got More Questions?
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Salesmsg provides a native webhook URL that you register as a webhook scope on your BigCommerce store. When the event fires, BigCommerce sends the event to Salesmsg, and Salesmsg sends an SMS to the phone number on the order. No middleware required.
No. This is a direct webhook integration. You register the Salesmsg webhook URL against a BigCommerce webhook scope and you're live.
A few minutes. Register the Salesmsg webhook URL against the BigCommerce webhook scope you want to trigger from, and SMS starts sending automatically.
New order created, order status updated, and cart abandoned, verified against BigCommerce's own webhook scopes.
Yes. Any order or customer property, like first name, order total, or product name, can go into the SMS.
Yes. Every SMS this integration sends, triggered messages and replies, goes out from the Salesmsg number you already use.
Salesmsg handles TCPA compliance, opt-outs, and 10DLC registration on our side. You still need SMS consent from your customers.
No. The webhook integration is included with every Salesmsg plan. Standard SMS sending rates apply based on your plan.
